BAMA - The Four Pillars of Hospitality Excellence

Recommended as COURSE 1 for all staff as part of your onboarding process, orientation and induction, on-going training. Join us to explore the four basic principles to nail when it comes to standing out from the crowd and delivering true hospitality excellence.

BAMA - THE FOUR PILLARS OF HOSPITALITY EXCELLENCE

This workshop has been created for anyone wanting to excel in the hospitality industry. Suited to entry level staff, as part of an onboarding process, or leaders wanting to foster a culture of genuine care and guest connection. This course will help to raise the standards of excellence in relation to your guests, but also equally as important, in relation to your team mates.

This short course (45 minutes) may be utilised as a team training exercise and assigned to all staff throughout your venue. Alternately it may be used to further your own personal and career development and to garner an understanding of exactly what excellence might look like for you, in your role, at your venue, and for your guests.

Instill a culture of excellence, team connection and customer connection in your hospitality venue by embracing BAMA.

In this workshop:

  • Downloadable worksheets
  • Presentation: BAMA - The Four Pillars of Hospitality Excellence
  • Acting with urgency, making a connection, anticipating needs
  • What makes service stand out?
  • What is 'excellence'?
  • How to create an experience that guests will remember.
  • Quiz
  • Your chance to win VPTD's monthly give-away!

This course is suited for staff at all levels of the hospitality industry.

Also recommended in this series: Handling Guest Complaints with Confidence.


Course Curriculum


  BAMA - The Four Pillars of Hospitality Excellence
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Here's what previous attendees have to say...

After doing several training sessions with Vanessa and Sara I have learnt so much. The training allowed me to learn new ways and techniques to approach an array of scenarios!! Highly recommend!

- Amelia Rusling


Enjoyable and incredibly valuable. The skills I attained were easily applied to my work and showed positive results.

- Gemma-Lea Barbeler


The fun, interactive approach made the training sessions very enjoyable. VPTD has a great and positive impact on our team development and I am grateful to be given the opportunities to train with them.

- Cloriea Cheng

Your Instructor


Vanessa Pollock
Vanessa Pollock

Having worked in the hospitality industry for many years both in Australia and abroad, I am absolutely committed to championing this industry as one of the most satisfying and rewarding career paths in the world. Hospitality is vibrant, energizing, ever-changing and filled with warmth and gratitude. Sure, it's not always a walk in the park: long hours, demanding guests, tough targets and wide goal posts but we get to create memories and develop teams and friendships that can last a life time.

I've been studying Hospitality Leadership for over 20 years and my driving force is to make the career path for hospitality workers fulfilling, sustainable and as easy as it can possibly be.

Connect with me on LinkedIn, follow us on Instagram or flick me an email directly at [email protected]. I'd love to hear from you.



Frequently Asked Questions


When does the course start and finish?
This course is now live and you can enroll and complete anytime, or as directed by your manager. If you are accessing this course with a FREE coupon code the course will expire when the offer ends.
How long do I have access to the course?
After enrolling in this course, you have unlimited access as long as you like - across any and all devices you own.
What if I have questions throughout the course?
We love questions! Feel free to ask your question in the comment section located below each video. Or you are welcome to send us a message through Teachable. Teachable will then send that in an email straight to me.
Are these courses live?
No, we pre-record all the videos in the courses so that they can be access by anyone anytime.
Who should attend this course?
This short course is ideal to prompt staff at all levels to consider exactly what excellence in their workplace looks like. This course is suited to entry level staff, first time hospitality workers and to all managers and leaders who may chose to roll this training out among their teams for discussion. This course serves to develop an intrinsic understanding of how to deliver exceptional experiences for each guest.
How long is this course?
This is a short course that may be completed in one sitting. The entire course is 45 minutes long.